Help with paying your bills. Please keep an eye on your balance and try to stay topped up on credit, as we want to ensure you do not have any short-term supply interruptions. Any customer identified as having bought illegal credit will still be liable to their energy company for the full credit value – in effect paying twice, once to the unauthorised salesperson and then the full amount again to the supplier.
Well i had to use it yesterday morning, well so far its lasted a grand total of 26 hours and it has 71p left.
Gas meters hold a maximum of £999. If this is not possible, please contact our dedicated Prepayment line on 0333 200 5110 and our team will support you. Remember you will have to carry on using a prepayment meter with your new supplier until your debt is paid off. Only the unauthorised door-step seller will benefit. However, this credit is illegal and is not authorised by EDF Energy.
Depending on where you live, you can top up any amount from £1 to £49 in a single transaction. If you’re self-isolating, you may use more energy than normal. If you're on our prepayment Standard (Variable) tariff, your prices might go up or down in line with any change to the prepayment tariff cap. IMPORTANT:During certain periods when we always keep your supply on, for example overnight, you may build up a small amount of debt. You can do multiple top-ups to the value of £250. Ofgem sets the tariff cap, and reviews it in April and October each year. Calls to UK wide numbers are included in any inclusive call plan you may have. This is because your credit is used to pay for a standing daily charge, as well as your daily energy use and any debt repayments. We also operate a friendly, non-disconnection policy on most meters. Seeing as i have never needed to use this before i took their word for it. This gives you control over your energy spend – meaning you don’t have to worry about unexpected energy bills.
If you leave home for several days, you must remember to charge your key or card, and credit your prepayment meter. We'll never increase the price of your fixed-price tariff, but we would reduce it to keep it below the tariff cap if necessary. And, we'll always write to let you know if your prices are going to change. You have to top up with credit as soon as possible though, as you'll be cut off from your power supply when normal opening times resume. There have been reports of fraudulent activity, where prepayment electricity meter customers have been offered discounted top up credit by individuals posing as doorstep sellers. Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited.
We're continuing to work hard to give our customers the right support when they need it through our Personalised Support Service.
This results in performance that is consistent over time. EDF Energy prepayment meters help you to manage your energy use and control your spending. We never want you to be left without an energy supply. You can see the current tariff you're on, as well as change to a better one should this option be there. If this happens you will see the amount owed the next morning at 9am. Never purchase credit from a door-step seller – it’s illegal. Press 'Menu' on your in-home display, then choose 'Select Emergency Credit' by pressing 'OK'. Can I get benefits to help me pay for my energy? If you can, consider topping up more than you normally would to reduce the risk of running out of credit. If you can’t get to a PayPoint, Payzone outlet or Post Office and your meter runs low (listen for the warning bleep sound) you can use emergency credit by putting your card or key into the meter. You always have to pay back the emergency credit you've used, so you're covered in case of another emergency. As of 1 November, if you’re using a prepayment meter to pay a debt then provided it’s under £500 you can switch energy suppliers and transfer the debt. Any customer identified as having bought illegal prepayment credit will still be liable to their energy company for the full credit value – in effect causing them to have to pay twice, once to the unauthorised salesperson and then the full amount again to the supplier. So we give you £10 of emergency credit, per fuel, on your smart PAYG meter. What happens if there's power cut or gas leak.
We'll automatically take a payment for your emergency credit as soon as you top up your meter. How do I use my smart pay as you go meter's in-home display? You can activate this using your in-home display when your balance goes below £1, giving you time to top up. It's simple we can tell you if you're on the right tariff.
Prepayment meters allow you to use energy on a pay as you go basis and can be topped up with a key or card. Once activated, you have £10 of emergency credit to spend (for each fuel); your meter will disconnect when your emergency credit runs out. Once you get confirmation that you've changed tariffs, you'll usually get your new tariff prices the first time you top up and insert your key/card into your meter. If you're looking to switch to EDF, check our energy tariffs page and choose the best option for you. What to do if an engineer is meant to service your meter.
If you don’t charge your meter enough before going away, your credit may run out and any appliances you’ve left on (e.g.
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