We are 67 and 77 years old and were worried about booking so far in advance, but were told we could cancel and get our money back as long as it was two weeks before our visit. Let me know what you think of any advice you can give. Insanity. This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. I want my refund! I have submitted multiple BBB complaints for AirBNB and Sextant Stays and let me entire social media network know not to use AirBNB or Sextant Stays. Did receive a partial refund from host but she kept 152.00 for one nights rental plus 1/2 of cleaning for one day.
Tried to ask the host to cooperate with me and told me Airbnb has to figure it out bc otherwise I lose half my refund. There has been no permission requested and 5 advertised guests will be in breach of local licensing laws. And then I found this site- and read the comment before me- and was totally blown away. I easily got refunded from my credit card since Airbnb were useless and only could give me 57 back out of 500 , so I finally got half back from Chase (the credit card company used) and a few days later Airbnb had the audacity to REBILL me for that amount without my authority!! no one to contact under out USA number, and we are at a loss as to how to resolve it? This is unacceptable and I will be taking legal action if this is not resolved promptly. The hostess drew a pitty bath about how much time this cost her and she could only re- book 6 of the 7 nights and so she felt she lost money . tune sensitive question……. My history should have established me as a trustworthy customer. They tell me I am put on “priority” but it has been 4 days and have heard nothing.
Absolutely ridiculous when I know what I did was correct and I know what I saw on the screen, that the booking was canceled. (I’ve never ever stayed in a hotel, no matter how crappy that didn’t have a towel) – no closet space available for my use, nor any hangers (the place had lots of closets, just none that I could use) – filthy sheets and pillow cases, and even though I paid a $100 cleaning fee, it was still required of me to strip the bed upon leaving. I would happily join.
No! An owner of a private property who rented out his or her property and at the same time exceeded the occupancy limit may be fined up to $200,000 and/or maximum 12 months of imprisonment. As Airbnb grows its customer service demand increases as well. My daughter phoned me to let me know that they could not get inside the property. Where did you contact finally to sort this out? Coincidentally, my refund for the canceled trip was the same as the new booking in Indonesia. I changed my mind within that 48 hour and cancelled the property on the app.
Nothing I can say will not repeat what others here have written. I had never witnessed human trafficking personally, but my instinct as a mother tells me she was most likely a victim of it. Another guest b4 us traveling from New Zealand had just posted a negative review on Abie’s listing of his stay in the same room which we wisely thought to save. I suggested that the webpage had a bug in that the popup did not list another option for verifying myself. I asked to speak to a manager and was told they were unavailable. If anyone reading this thread is an attorney with interest in a class action lawsuit against Airbnb, I’m your first client! I have been trying to cancel my reservation I booked late June since early July and I keep getting told someone will call me and nothing. Airbnb does take Fraud seriously. Used to use them ALL of the time. Your email address will not be published. Generally, for Housing Development Board (HDB) flats, the minimum rental period is 6 … I really wonder why AIRBNB has partnered with this host. The starting page is difficult to find if you began on Airbnb’s home page. I am having a terrible experience with the room I have checked in today in Dubai at horizon tower, hosted by Hana. When we communicated to Abie that this guest had already complained about the flooding problems a month earlier, he found a way to remove the review. On the small letter it was written, “if you cancel on 24 you will get back your full refund”. The host’s suggestion was to give her some of his narcotic pain meds rather than hospital treatment.
This happened to me this morning as well. Your process of verification is unreasonable. I called our credit card company and they gave us the number. Then he hung up on me. On the next screen, click on the first tab “Personal Information”. its really very worst . Thank goodness for this site I first tried emailing the president with no response so I then went to the CO global of host and guest concerns.
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